FAQ

TRANSFER

This is a standard point-to-point transfer. The service primarily includes airport transfers, rides within the city, as well as intercity trips. It can be a convenient alternative to short-haul flights.

HOURLY SERVICE

This is a chauffeur service that involves renting a car with a driver for a minimum of 2 hours. During the service, the client can travel to any chosen destination and make as many stops as needed. The hourly service is ideal for in-city chauffeur rides or car rental with a driver.

To receive a quote, please contact us by phone, email, or via the contact form. Provide all the necessary details so we can prepare an accurate offer.

To book a service, get in touch with us by phone, email, or by using the phone number listed in the CONTACT section.

You can cancel your booking at any time. Please contact us by phone, email, or using the phone number listed in the CONTACT section.

If the cancellation is made at least 1 hour before the scheduled start of the service, we will refund the full booking amount.

You can book the service up to a month in advance or even just 1 hour before the planned start — depending on your individual needs. However, due to limited driver availability, we recommend booking in advance whenever possible.

If your plans change, we allow free modifications or cancellations up to 1 hour before the scheduled service time.

Your booking confirmation will be sent to the provided email address immediately after the reservation is completed.

The driver’s name and phone number will be sent to you 1 hour before your scheduled pickup. These details will be provided via email and SMS. The message will also include the vehicle make, model, and license plate number.

Due to data privacy regulations (for both the client and the driver), this information cannot be shared earlier.

If the booking was made on behalf of another person, the driver’s contact information will be sent directly to that person to ensure efficient communication.

WAITING AT AN ADDRESS OR HOTEL

For standard pickup locations such as hotels or home addresses, the driver will wait for up to 30 minutes. The first 15 minutes are free of charge; the next 15 minutes are charged. After 30 minutes, the driver will leave the pickup location.

WAITING AT AIRPORTS

For airport transfers, the driver waits up to 1 hour free of charge. If a flight number was provided during booking, we can track its status and adjust pickup time in case of delays.

If you anticipate delays or need to change your booking, please notify us as soon as possible.

WAITING AT STOPS

Free waiting time applies only at the initial pickup point. During the transfer, any additional stops not included in the original plan will incur an extra charge for each minute of waiting. The fee is based on the hourly rate for the selected vehicle class.

WAITING DURING HOURLY SERVICE

For hourly bookings, waiting time does not apply, as the vehicle is reserved for a specific duration. The booking starts at the scheduled pickup time and ends when the reserved time has elapsed.

If the driver is available, the service duration can be extended. Additional time is charged in 30-minute increments, based on the hourly rate.

Please contact the driver directly using the phone number provided in the email and SMS sent 1 hour before your scheduled pickup.

All our drivers speak Polish and English.

We strive to ensure a comfortable travel experience for all passengers. We provide support for individuals with limited mobility, hearing or vision impairments, guide dog users, those with assistive devices, and anyone needing additional driver assistance.

If the service is for someone who requires special support, please let us know at the time of booking. We recommend booking in advance to ensure a suitable vehicle is available.

To reach Customer Support, call us at +48 791 409 633 or email us at dok@ccars.pl.

We share promo codes and ride discounts on our social media profiles. Follow us to stay up to date with our latest offers.

We accept credit card payments, electronic payment methods (PayPal, Apple Pay, Google Pay), and traditional bank transfers (in selected cases).

All payment methods are available through our website, so there’s no need for cash payments.

For clients using subscription-based or recurring services, we offer the option of consolidated billing instead of charging for each ride separately.

Payments can be made in PLN, EUR, or USD. You can choose your preferred currency when completing the transaction.

All prices refer to the entire vehicle. The number of passengers does not affect the price, if it does not exceed the limit for the selected vehicle class.

Prices are based on the distance and/or duration of the ride, depending on whether it’s a one-way transfer or an hourly booking. Other factors that may influence the price include the pickup time, Meet & Greet airport service, special requests, and how far in advance the booking is made. The earlier you book, the better the rate.

No. Free waiting time begins from the scheduled pickup time, regardless of how early the chauffeur arrives.

For airport and train station pickups, the free waiting time is 1 hour. For all other pickups, it is 15 minutes.

If a flight or train number is provided during booking, the driver can track your arrival and adjust the pickup time accordingly in case of delays or early arrival.

To change the payment method for an existing booking, please cancel the reservation and make a new one using your preferred payment option.

Cancellations are free of charge if made at least 1 hour before the scheduled start time. When rebooking, please ensure that the pickup time is at least 1 hour in the future.

It is not possible to change the payment method once the service has started.

CCARS charges only the amount stated on your invoice. However, some banks or card providers may apply additional transaction or currency conversion fees. CCARS is based in Poland and uses Polish bank accounts.

Please contact your bank or card issuer for details on international transaction fees.

If the discrepancy is unrelated to foreign transaction charges, please contact us directly.

When booking, CCARS places a pre-authorization hold on your credit card. While this is not an actual charge, some banks may display it as if it were.

Your credit card is charged within 24–48 hours after the service is completed.

Your invoice will be sent to the provided email address approximately 24 hours after the ride is completed.

Yes, we can issue a consolidated invoice for multiple services. Please contact us to arrange the details.

The VAT invoice is issued based on the details provided at the time of booking. If you’d like your VAT ID to appear on the invoice, please inform us during the booking process.

The driver’s fee is included in our rates. Tipping is entirely at the client’s discretion.

Drivers are not allowed to request any additional payments or promote alternative services. If this occurs, please notify us immediately.

Booking confirmations are sent to the email address provided during the reservation process immediately after the booking is completed. If you haven’t received it within a few minutes, it could be due to one of the following reasons:

1. Someone booked on your behalf

Confirmations are only sent to the email address of the person who made the booking. If someone booked the service for you, the confirmation was sent to their email.

2. Spam filter

Confirmation emails are sent automatically from our system and may occasionally be caught by your spam filter. Please check your spam or junk folder.

Booking changes are generally treated as new bookings. Therefore, the original reservation remains subject to our cancellation policy. To make changes, please contact us directly.

You can cancel your ride at any time. If cancellation is made at least 1 hour before the scheduled start time, you will receive a full refund. To cancel your ride, simply contact us.

Additional stops can be requested during the booking process. Please note that changes to the route or schedule may result in additional charges, which will be calculated after the service is completed.

If you plan to make multiple stops or longer stops, we recommend booking an hourly service, which provides more flexibility and ensures driver availability.

To change your pickup or drop-off location, please contact us directly. Such changes are generally treated as new bookings and are subject to the cancellation policy of the original ride.

If you are already in the vehicle and want to change the drop-off location, inform the driver. If possible, the driver will adjust the route. After the ride, you will receive an updated invoice reflecting the new distance, time, and any additional costs.

Yes. Adding your flight number allows the driver to track your flight and adjust pickup time in case of delays or early arrival.

If the flight number was not provided, we will try to contact you to request it. If we’re unable to reach you, the driver will rely on the pickup time provided during booking.

Yes. Please contact us — a voucher code can be applied to your booking any time before the driver arrives at the pickup location.

Yes, including a travel itinerary helps the driver plan the route and ensures a smoother journey.

You can send us your itinerary either during the booking process or afterward. It may include addresses, times, and any other relevant details to help the driver carry out the service as planned.

No, transfer bookings cannot be converted into hourly services. In this case, you will need to cancel the transfer and make a new booking for the hourly service. The original booking remains subject to the applicable cancellation terms.

We’re sorry your experience with CCARS did not meet your expectations. To file a complaint, please contact our Customer Support Team at dok@ccars.pl and describe the issue in detail.

If you left an item in the vehicle and the driver found it, we will make every effort to contact you or the person for whom the service was booked to arrange its return.

You can provide feedback on your ride by contacting our Customer Support Team at dok@ccars.pl. Your opinion helps us improve our services and eliminate any inconveniences.

Passenger and luggage capacity depends on the vehicle class and is shown during the booking process. Standard capacities:

• Business Class – up to 3 passengers, 3 pieces of luggage
• Luxury Class – up to 3 passengers, 3 pieces of luggage
• Luxury MPV Class – up to 6 passengers, 6 pieces of luggage

Luggage capacity depends on size. Large or unusually shaped bags may reduce the total number of items that can fit.

If you’re traveling with a companion, there’s no need to add them separately if the total number of passengers fits within the selected vehicle class. No additional changes to the booking are required.

Luggage capacity is based on commonly accepted airport baggage dimensions:

• Personal item: 45 x 30 x 20 cm
• Carry-on: 55 x 45 x 25 cm
• Checked baggage: 66 x 44 x 27 cm
• XL checked baggage: 78 x 55 x 30 cm

Total capacity depends on the vehicle class, number of items, and their size.

Each guest may bring one personal item (e.g., handbag, laptop bag). Drivers may refuse transport if the luggage cannot be safely accommodated. For large items like skis, snowboards, or strollers, we recommend booking a Business Van (MPV).

Most folding wheelchairs fit in Business Class vehicles and occupy one standard luggage space.

Drivers cannot transport luggage without a passenger. If you need to carry extra luggage, please book an additional vehicle and ensure at least one passenger is present in each vehicle.

No. Drivers are not permitted to transport bags, packages, or other items without a passenger.

The maximum number of bags allowed is provided during booking and must be followed for safety reasons.

If you exceed the limit, an additional vehicle must be booked. Luggage cannot travel alone — a client or designated person must accompany it. Drivers have the right to refuse service if luggage exceeds the vehicle’s capacity.

Unregistered excess luggage may result in additional charges if accepted by the driver.

You may travel with a pet if this is declared during booking. Pets must be transported in closed carriers.

Any damage or mess caused by the pet, or by inadequate securing, may result in a cleaning fee. While our drivers are animal lovers, they may refuse to transport a pet if it was not declared or poses a safety concern.

Service animals, such as guide dogs or assistance dogs, are always permitted — even without prior notice.

No. Children and minors must be accompanied by an adult throughout the entire ride.

Depending on your needs and availability, we provide rides in Business Class, Luxury Class, and Luxury MPV Class vehicles.

Most vehicles are black and are dispatched first. If no black vehicles are available, cars in other colors may be used to complete the service.

We value cleanliness and comfort. Eating in the vehicle is discouraged. Alcoholic beverages may only be consumed with prior approval.

If a guest is visibly intoxicated, the driver may request they stop drinking or, if safety is at risk, end the ride.

Excessive mess caused by food or drink may result in a cleaning fee. In some cases, compensation may be charged for taking the vehicle out of service.

Complimentary bottled water is available in all vehicles.

No. Smoking is strictly prohibited in all vehicles, including cigarettes, e-cigarettes, cigars, and any smoking or vapor products.

Yes. All vehicles are equipped with wireless Internet access.

Yes, we provide airport transfers to Chopin Airport in Warsaw and Modlin Airport near Warsaw. On special request, we can also arrange transfers to other airports.

Yes, we also offer transfers to major Warsaw train stations: Dworzec Centralny, Dworzec Zachodni, Gdański Station, and Warszawa Wschodnia. On request, we can also provide transfers to other train stations.

For both airport and train station transfers, the driver will wait for up to 1 hour free of charge. If you provided a flight or train number during booking, we’ll track its status and adjust the pickup time accordingly.

If you expect delays or need to change your booking, please inform us as soon as possible.

We offer 1 hour of free waiting time for airport pickups. We understand that arrival procedures can be delayed, especially for international flights. We recommend allowing at least 60 minutes of buffer time after your landing. In special cases, depending on driver availability, the waiting time may be extended. This is evaluated individually.

All airport pickups include a Meet & Greet service. The driver will be waiting in the arrival’s terminal, just outside the baggage claim area. Upon request, they can hold a personalized sign to make it easier to find them.

The confirmation email will include detailed information about where your driver will be waiting at the station. You may also contact the driver directly to arrange an alternative meeting point (contact details are sent via email and SMS about 1 hour before pickup).

No, you only need to select the airport and provide your flight number. Based on this, we’ll track the flight, and the driver will be waiting at the correct arrival’s terminal.

Yes, drivers are happy to assist with luggage and offer umbrellas in case of rain. If you prefer to handle your luggage yourself, please inform the driver — they will simply open and close the trunk for you.

For any specific needs or requirements, please let us know during the booking process.

Yes, we provide transfers within Warsaw and between Warsaw and any city in Poland. On request, we can also arrange intercity transfers between other cities.

Yes, we offer long-distance rides across Poland with no mileage limit. However, for standard bookings, either the pickup or drop-off must be located within the Warsaw area.

For standard pickup points (e.g., hotel or residential address), the driver will wait up to 30 minutes. The first 15 minutes are free of charge; the next 15 minutes are billable. After that, the driver may leave.

Please inform us in advance if you expect delays or need to make changes.

Intercity rides may include short rest breaks, but do not cover additional stops that deviate from the direct route. If you wish to make a stop outside the planned itinerary, extra charges may apply.

Yes, we offer hourly and full-day chauffeur services. The service must start and end within the same city.

Standard hourly bookings cover between 2 and 24 hours. For services longer than 24 hours, please either book multiple services or contact us to arrange a custom offer.

Yes. Most hourly bookings include 20 km per reserved hour at no extra cost, regardless of vehicle class.

If this limit is exceeded, an additional fee per kilometer will be charged based on the vehicle class.

If an hourly service ends outside the city where it began, an additional return fee will be charged to cover the driver’s return trip.

Yes, we provide car hire with a chauffeur for weddings and other ceremonies. These are offered as hourly services, tailored to your needs.

Yes, we offer chauffeur services for long-term or recurring cooperation. This can be arranged on a subscription or recurring basis and is customized to meet your requirements.

For more information or to set up a long-term transport partnership, please contact us at: biuro@ccars.pl