Terms and Conditions

Version: January 2025

Please note that the original and legally binding version of these Terms and Conditions is written in Polish. This English version is provided for informational purposes only as a translation of the Polish document. In the event of any discrepancies or disputes, the Polish version shall prevail and be considered the authoritative source.

1. GENERAL PROVISIONS

VOID sp. z o.o., with its registered office in Warsaw (00-526), Krucza 16/22 (hereinafter referred to as “VOID”), is the owner of the CCARS® brand (hereinafter referred to as “CCARS”). CCARS enables Users to book transport services via telephone, e-mail, contact form, and its proprietary online platform, including through integrations with third-party platforms and, where applicable, mobile applications (collectively referred to as the “Service Booking Tools”).

The service consists of organizing transport for the User either directly by VOID (hereinafter referred to as the “Transport Service”) or by an independent transport service provider (hereinafter referred to as the “Transport Service Provider” or “TSP”, and the service as the “Business Service”).

CCARS provides Transport Services independently and also arranges Business Services in cooperation with Transport Service Providers.

These General Terms and Conditions constitute an integral part of every agreement between the User and CCARS concerning the provision of transport services.

Any terms that conflict with these provisions shall be considered invalid, even if submitted in writing or if the services are accepted without objection. Any deviating terms shall only be valid if expressly agreed in writing by CCARS management.

2. FORMATION OF AGREEMENT

By making a booking with CCARS by telephone or by submitting a completed booking form through the Service Booking Tools, the User makes an offer to enter into a contract for the provision of transport services (hereinafter referred to as the “Requested Travel Service”).

The subject of the contract is the performance of the transport service as specified in the User’s request.

In the initial stage, CCARS sends the User an e-mail confirming the details of the Requested Travel Service. This confirmation serves solely as an acknowledgment of receipt of the User’s request and does not constitute acceptance of the offer.

In the subsequent stage, CCARS sends the User an e-mail confirming the booking. Only upon issuance of this booking confirmation is a binding agreement for the provision of Transport Services or Business Services concluded between CCARS and the User in relation to the Requested Travel Service.

3. USER OBLIGATIONS

The User represents and warrants that all information provided to CCARS, whether personally or through a third party acting on their behalf, is complete, accurate, and truthful. The use of automated systems or software for the purpose of registering or booking services is strictly prohibited.

4. SPECIFIC TERMS OF THE TRANSPORT SERVICE AGREEMENT

4.1. TYPES OF SERVICES AND MODIFICATIONS

Subject to availability, the User may submit a ride request that includes transfer rides, long-distance (intercity) rides, hourly reservations, or subscription-based and recurring rides.

If, during the performance of a ride, the User or a passenger for whom the User has made the booking makes additional requests that deviate from the originally requested ride parameters, CCARS will make reasonable efforts to accommodate such changes. Any additional arrangements may be subject to supplementary fees under the applicable transport agreement. Further information is provided in Section 5 below.

Subject to availability, the User may request modifications to ride details even after the agreement has been concluded. However, such changes may result in additional charges, as specified in Section 5.2.

For transfer and intercity rides, the price is calculated based on the pick-up and drop-off addresses. If any additional stops are requested, CCARS may charge an extra fee. Details are set out in Section 5.

All transfer and intercity rides must start or end within the administrative boundaries of Warsaw. If the User requests a transfer or intercity service where both the starting and ending points are located outside Warsaw, additional charges may apply due to the need to dispatch a vehicle and driver to the designated pick-up location.

Hourly reservations begin at the scheduled pick-up time and are considered to end within the city area where the pick-up location is situated. If the User requests that the ride end outside that city area, or if the distance or time limit defined in the reservation is exceeded, additional fees may apply. This is due to the necessity for the driver to return to the original service area.

For subscription-based or recurring ride services, the terms of each service are agreed individually. Such services are performed under a separate framework cooperation agreement, which governs the detailed terms and conditions of these arrangements.

4.2. PICK-UP TIME

The agreed pick-up time is the time specified in the booking confirmation issued by CCARS.

In the case of airport or train station pick-ups, if the User has provided a valid flight or train number that enables CCARS to track the actual arrival time, the agreed pick-up time will be automatically adjusted in the event of a delay.

4.3. VEHICLE CLASS, VEHICLE MODEL, VEHICLE SUBSTITUTION

When booking a transport service, the User may select from available vehicle classes, subject to availability.

CCARS reserves the right to upgrade the booked vehicle from Business Class to Luxury Class or Luxury MPV Class at no additional cost to the User, depending on fleet availability.

4.4. TRANSPORT SAFETY

4.4.1. LUGGAGE AND ANIMALS

The price specified in the booking confirmation includes the number of luggage items indicated in the booking form. Any additional or oversized luggage, such as wheelchairs or pet carriers, must be declared by the User at the time of booking. CCARS or the Transport Service Provider (TSP) reserves the right to refuse transport of any luggage not previously agreed upon. This also applies to animals that are not transported in a closed, dedicated carrier.

The right to refuse transport does not apply where the carriage of specific items or animals is required by law.

If CCARS or the TSP agrees to transport undeclared luggage or animals, additional charges may apply. Such transport may also result in an increase in the total cost beyond the amount stated in the booking confirmation. Furthermore, the User may be charged a cleaning or damage fee if the condition of the vehicle is adversely affected, including where the vehicle must be temporarily taken out of service. Relevant fee details are provided in Section 5.

4.4.2. CHILDREN

The User must notify CCARS at the time of booking if child safety seats are required. The booking must include the number and age of children to be transported and the type of child seat needed.

4.4.3. NUMBER OF PASSENGERS, LUGGAGE QUANTITY AND SIZE

The maximum number of passengers, as well as the permissible quantity and size of luggage, are determined individually for each vehicle. This information is provided to the User during the booking process. CCARS and the TSP reserve the right to refuse transport of passengers or luggage if, in their judgment, safety considerations or operational limitations prevent such transport.

4.4.4. INABILITY TO PERFORM TRANSPORT

CCARS or the TSP may refuse to carry a User or a guest on whose behalf the ride was booked if the number of passengers or the quantity and size of luggage were not correctly declared during the booking process, as required under Section 4.4.

If transport cannot be provided for this reason, CCARS shall still be entitled to compensation from the User in accordance with the transport service agreement applicable to the given trip.

4.5. DELAYS

In exceptional circumstances beyond the direct control of CCARS, such as air traffic control strikes, severe weather conditions, or other force majeure events, the ability to provide compensation may be limited. In such cases, the User should expect extended waiting times or the possibility of a last-minute cancellation of the scheduled journey.

4.6. CANCELLATIONS, BOOKING MODIFICATIONS AND NO-SHOWS

4.6.1. CANCELLATION OF RESERVATION

For transfer rides, intercity rides, and hourly reservations, cancellation is free of charge if it occurs more than one (1) hour before the agreed pick-up time. If the cancellation is made one (1) hour or less before the scheduled pick-up time, the User is obliged to pay the full fare.

4.6.2. CHANGES TO A BOOKING

Modifications to a reservation are generally treated as new bookings. Accordingly, the cancellation policy outlined in Section 4.6.1 applies to the originally scheduled journey. This means that CCARS may retain the right to claim compensation for the initial reservation.

4.6.3. JOURNEYS NOT PERFORMED DUE TO USER FAULT (“NO-SHOW”)

If the User fails to appear for the scheduled ride and does not cancel the booking in advance (a “no-show”), the User forfeits any right to performance of the transport service by CCARS or the Transport Service Provider (TSP). In such cases, CCARS reserves the right to claim compensation.

TRANSFER AND INTERCITY RIDES

A ride is considered a no-show if the User or the guest on whose behalf the booking was made fails to appear at the pick-up location within 30 minutes of the agreed pick-up time.

In the case of airport or train station pick-ups, a no-show occurs if the User or guest fails to appear within 60 minutes of the agreed pick-up time.

In no-show cases, the full fare is due, although no additional charges for waiting time will apply—unless CCARS or the TSP and the User (or guest) agree to a later pick-up time by phone. In such cases, waiting time fees apply as set out in Section 5.3.1.

As a rule, the User is not entitled to change the agreed pick-up time.

HOURLY BOOKINGS

A ride is considered a no-show if the User or guest does not appear at the designated pick-up location after the booked waiting time has elapsed, calculated from the scheduled pick-up time.

In the case of airport or train station pick-ups, the same rule applies: the no-show occurs when the booked waiting time has passed and the User or guest is not present.

The User is fully responsible for the cost of no-show rides. An exception applies if CCARS and the User (or guest) agree by phone to reschedule the pick-up; in such cases, the waiting time policy described in Section 5.2 applies.

As a general rule, the User does not have the right to unilaterally change the pick-up time.

4.7. BEHAVIOUR IN VEHICLES

Throughout the entire journey, all applicable traffic regulations must be observed, including the mandatory use of seat belts by all passengers. Passengers are required to comply with the driver’s instructions, as the driver is responsible for ensuring the safety of the journey.

Passengers are strictly prohibited from:

– opening vehicle doors while the vehicle is in motion,
– throwing objects out of the vehicle,
– leaning out of the windows or shouting from the vehicle.

Use of any additional equipment or systems installed in the vehicle is only permitted with the prior consent of the driver.

Smoking is strictly prohibited in all vehicles. The consumption of alcoholic beverages is only permitted with the prior approval of CCARS. In the event of a violation of these prohibitions, the User or guest shall be held liable for the full cost of cleaning the vehicle and for any additional charges resulting from the temporary unavailability of the vehicle.

5. REMUNERATION AND PAYMENT

5.1. GENERAL RULES

Confirmation of a booking results in the establishment of a compensation claim by CCARS for the provision of the Transport Service or Business Service.

The amount of compensation depends on several key factors, including the selected vehicle class, the route, the duration of the booking, and the pick-up time and location, where applicable.

Special booking requests — such as multilingual drivers, individual vehicle signage, intermediate stops, oversized luggage, child seats, and similar — may result in an increased service price.

5.2. CHANGES TO ROUTES

The User (or their guest) may request changes to the booking both after the contract has been concluded and, where feasible, during the journey.

If the User requests modifications to the route or adds services (e.g. route extension or additional time), the actual scope of the service (total kilometres or hours) will be recalculated and invoiced according to the applicable rate. For hourly bookings, any additional time is rounded up to the next full 30 minutes, starting from the first exceeded minute. This policy is intended to provide greater predictability in service planning.

As a result, CCARS’ compensation claim will increase proportionally to the additional scope of the services provided.

If the booked distance or time is reduced compared to the original booking, the agreed compensation remains unchanged.

5.3. ADDITIONAL CHARGES

5.3.1. WAITING TIME FOR TRANSFER RIDES

For transfer rides, no additional fee applies for waiting up to 60 minutes after the scheduled pick-up time at airports or train stations. In all other locations, a waiting time of up to 15 minutes is included in the base price. Each additional minute is billed proportionally based on the hourly rate for the booked vehicle class, plus applicable VAT.

5.3.2. ADDITIONAL KILOMETRES FOR HOURLY BOOKINGS

Hourly bookings include a set number of kilometres per hour, as specified in the booking form or agreed by phone. Any additional kilometres are charged separately at the rate applicable to the booked vehicle class, plus applicable VAT.

5.4. PAYMENT METHODS

The User may pay for the service by credit card, electronic payment, or — in selected cases — traditional bank transfer. Transaction fees associated with credit card payments are covered by CCARS. In the case of traditional bank transfers (e.g. due to currency exchange or local bank routing), the User bears all associated banking fees.

5.5. REMINDERS AND FAILED CREDIT CARD TRANSACTIONS

For each reminder regarding overdue payment, CCARS reserves the right to charge a reasonable reminder fee.

In the event of a failed credit card authorization, CCARS is entitled to charge the User for any associated costs (such as fees from banks or card issuers) and reserves the right to impose a handling fee per incident.

5.6. INVOICING AND PAYMENT DEADLINES

CCARS will issue an electronic invoice and send it to the e-mail address provided by the User.

For credit card payments, the due amount is charged immediately. In the case of bank transfers, the payment due date indicated on the VAT invoice or pro forma invoice applies.

5.7. VOUCHERS

Vouchers are single-use only. They may not be combined with other vouchers or promotional offers and cannot be exchanged for cash.

6.  CCARS LIABILITY

6.1. GENERAL RULES

CCARS shall be liable for damages only where such damages are caused by CCARS itself, its employees, or persons acting on its behalf, and only in cases of intent or gross negligence.

Transport Services are performed by independent Transport Service Providers (TSPs), including their drivers, who are not employees of CCARS nor persons acting on its behalf. However, CCARS grants the User the right to assert claims directly against the relevant TSP in connection with the provision of Transport Services.

In the event of damages caused by ordinary negligence, CCARS shall be liable only for the breach of essential contractual obligations and only for foreseeable and typical damages. Essential contractual obligations are those obligations that are fundamental to the execution of the agreement and on which the User may reasonably rely.

6.2. SERVICE BOOKING TOOLS

CCARS does not guarantee the accuracy, reliability, completeness, or timeliness of any free content or software provided within the Service Booking Tools and shall not be liable for any resulting damages unless caused by CCARS through intent or gross negligence.

This limitation of liability applies to all types of damage, particularly those arising from errors, delays, or interruptions in transmission, technical failures, incorrect content, system deficiencies, data loss or deletion, viruses, or other disruptions in connection with the use of the platform.

Furthermore, CCARS makes no warranty as to the availability or proper functioning of the features offered within the Service Booking Tools.

6.3. THIRD-PARTY WEBSITES

CCARS assumes no responsibility for the content, accuracy, legality, or functionality of third-party websites or platforms linked to from CCARS systems. Accessing such external websites is done at the User’s own risk.

6.4. ACCURACY OF INFORMATION AND SYSTEM AVAILABILITY

CCARS is not liable for the accuracy, completeness, or timely delivery of information transmitted to Users or drivers, except for the content of booking confirmations.

CCARS shall also not be liable for disruptions to the Service Booking Tools caused by force majeure or events beyond its control, including but not limited to communication network failures or disruptions at access gateways. CCARS does not guarantee uninterrupted or error-free access to its website or booking platform, nor that any defects will be corrected.

6.5. USER LIABILITY

The User agrees to indemnify and hold harmless CCARS from any claims, damages, or costs — including reasonable legal fees — asserted by third parties as a result of the User’s non-compliant use of the Service Booking Tools or violation of these General Terms and Conditions.

6.6. ITEMS LEFT IN VEHICLES

CCARS accepts no liability for any personal items left in vehicles after the completion of the transport service.

7. CHANGES AND TERMINATION OF SERVICES

CCARS reserves the right to make changes to the Service Booking Tools at any time, provided such changes are reasonable, beneficial to the User, and aimed at improving quality or enhancing functionality.

CCARS also reserves the right to temporarily or permanently suspend the provision of services via the Service Booking Tools, including without prior notice to the User.

8. TRADEMARKS, CONTENT PROTECTION, AND USE OF SERVICE BOOKING TOOLS

The CCARS® trademark is a registered trademark with the Patent Office of the Republic of Poland under number R.366260 and is protected under the provisions of the Industrial Property Law Act of 30 June 2000 (Journal of Laws 2001, No. 49, item 508, as amended), as well as other applicable legal regulations. All rights to the CCARS® trademark are reserved and belong exclusively to its owner.

Any unauthorized use, reproduction, duplication, distribution, modification, or exploitation of the CCARS® trademark in any form without the prior written consent of the owner constitutes a violation of intellectual property rights and may result in legal action, including claims for damages and other remedies under applicable law.

All content, materials, and graphics associated with the CCARS® trademark are protected by copyright law. Unauthorized use may result in civil and criminal liability.

The content made available through the Service Booking Tools is also protected by copyright law.

CCARS grants the User a revocable, non-exclusive right to use the Service Booking Tools in accordance with their intended purpose, and only under the condition that the User complies with these General Terms and Conditions. Any use beyond this scope — including modification, reproduction, republishing, transmission, or distribution — is strictly prohibited.

CCARS reserves the right to take any necessary legal action to protect its intellectual property rights.

9. FINAL PROVISIONS

9.1. ENTIRE AGREEMENT AND WRITTEN FORM REQUIREMENT

These General Terms and Conditions constitute the entire agreement between CCARS and the User with respect to the services provided. No additional agreements shall be deemed to exist unless explicitly set out herein. Any amendments or supplements to this agreement must be made in writing to be valid.

9.2. SET-OFF, WITHHOLDING PAYMENT, ASSIGNMENT OF CLAIMS

The User may only set off claims or exercise a right to withhold payment if such claims have been finally adjudicated by a court or are undisputed. This also applies to any complaints or claims related to the services provided. The right to withhold payment may only be exercised in relation to claims arising from the same contractual relationship.

The User is not permitted to assign any claims arising from the contractual relationship with CCARS to third parties without the prior written consent of CCARS.

9.3. GOVERNING LAW AND JURISDICTION

All legal relationships between CCARS and the User are governed by the laws of the Republic of Poland. The place of performance of the contract is Warsaw.

If the User qualifies as an entrepreneur within the meaning of the Polish Commercial Code or initiates proceedings without a permanent place of residence in Poland, exclusive jurisdiction shall lie with the courts of Warsaw. Statutory provisions on exclusive jurisdiction remain unaffected.

9.4. DISPUTE RESOLUTION INFORMATION

The European Commission provides an Online Dispute Resolution (ODR) platform for out-of-court settlements of consumer disputes arising from online contracts.

The ODR platform is available at: https://ec.europa.eu/consumers/odr

CCARS is neither willing nor obligated to participate in alternative dispute resolution procedures before a consumer arbitration board, unless otherwise required by applicable law.

9.5. SEVERABILITY CLAUSE

If any provision of these General Terms and Conditions is found to be invalid, unenforceable, or incomplete, the remaining provisions shall remain in full force and effect. The parties agree to replace the invalid, unenforceable, or missing provision with one that best reflects the original intent and economic purpose of the invalidated clause.